Frontier Maintenance Administrator-Latest Job Vacancy January 2015 - Warm regards for all visitors of this jobs information blog. How are you? All is good, right? May the Almighty God always overshadow you in search of a decent income. Here we inform a vacancy that may be useful to you, the loyal visitors of this blog, who need information about employment opportunities. We hope this information can help you find a job that matches your diploma and skills. Admin of this jobs blog will inform the following vacancy which comes from a company that has been successful so it may be able to provide a decent salary for you. Okay, please directly studied information the following jobs.
Maintenance Administrator
Tracking Code
312542-798
Job Description
Maintenance Administrator
Summary
Responsible for order research, correction, referral, follow-up, date negotiation, times, access arrangements with customers who are potentially irritated and may become difficult to deal with. Reviews orders and works with customer to negotiate date and time for scheduled activities. Monitors active orders for potential issues that may results in missed commitments and works with customer and internal organizations to resolve those issues.
General Duties
Duties may include, but are not limited to, the following:
Scheduling both internal and customer initiated scheduled activites.
Review jeopardy orders to determine root cause and diligently work to remove issues.
Coordinate efforts between NPC and other organizations.
Work closely with dispatch centers to ensure required field and CO support is available.
Negotiating dates, times, access arrangements, and handling in a courteous manner any customers who may become irate or dissatisfied with our service.
Acceptance testing whenever a new system goes into effect and correct any testing discrepancies.
Maintaining computerized and manual files of scheduled activities.
Encouraged to use some independent reasoning and decision-making in working with supervision to ensure customers are satisfied.
Working in an open structure office environment and most of the day, wearing a headset to answer calls.
Promptly respond to escalation expedite requests.
Keep detailed written account of work activities including names, times and dates of contact.
Operating a PC to perform and analyze tests, and to input, maintain and retrieve specific data/reports.
Interact with internal and external technicians to help maintain customer service.
Providing updates on pending service orders.
Utilizing appropriate systems for verification and updates.
May be required to perform additional duties and tasks as required by the Company.
Basic Qualifications
Must be able to communicate effectively with customers.
Security background investigation may be required.
Acceptance of responsibility as a Frontier representative for talking to and negotiating with customers as well as interacting with other work groups.
Must be available to work scheduled tours designated by the Collective Bargaining Agreement and/or the needs of the business. Associates may be required to work evenings, weekends, holidays, and overtime as the needs of the business necessitate. Non-scheduled days will be required as needs of the business necessitate.
Ability to overlap-perform more than one function at a time while communicating with internal and external customers.
Required to maintain a heavy workload while continually tracking the status of jobs being coordinated.
Training
Training typically includes some classroom but the majority of training will be on-the-job instruction, depending upon assignment. Students must meet training standards in order to be retained in the job.
Frontier is an Equal Employment Opportunity Company and does not discriminate on the basis of age, color, citizenship status, disability, disabled veteran status, gender, marital status, national origin, race, religion, sexual orientation, Vietnam-era veteran status or any other characteristic protected by applicable law.
Job Location
CHARLESTON, West Virginia, United States
Position Type
Full-Time/Regular
Source : technical career
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