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Cashier
Home Depot
Position Purpose:
Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.
Major Tasks, Responsibilities & Key Accountabilities:
Provides customers with fast service
Follow the standard checkout process to ensure fast checkout
Remove small items from the customer s cart
Invite customers into your lane and meet customers in the aisle when available
Learn to recognize that a line is anything more than one customer checking out and two more waiting
Notify the Head Cashier whenever lines form
Provide customers with friendly service
Offer a friendly greeting, smile and make eye contact with customers
Let customers know you will assist them shortly if helping another customer
Thank each customer by saying, "Thank You for Shopping The Home Depot."
Assess the customer s need for loading assistance, taking into consideration the merchandise being purchased as well as other environmental factors
Give customers your full attention throughout the transaction
Process all transactions
Follow the standard checkout process to ensure accuracy and to prevent shrink
If assigned to Self-Checkout, actively monitor notification messages at the Cashier Station and assess the situation prior to over-riding
Follow SOP regarding cash handling procedures, including Self-Checkout
Monitor all entrances and exits, request proof of payment when necessary
Nature and Scope:
Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
The warehouse environment can be dusty and noisy
Doors are frequently open, causing drafts and interior temperature changes
Floors around work area may become slippery during wet weather conditions
May have to handle merchandise and work with tools with sharp edges
Passing forklifts emit gas fumes
Tools, supplies and related merchandise may contain hazardous materials
May have to occasionally work outdoors where temperatures and climate can fluctuate
Environmental Job Requirements:
Environment:
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors
Travel:
Typically requires overnight travel less than 10% of the time
Minimum Qualifications
Must be eighteen years of age or older
Must be legally permitted to work in the United States
Additional Minimum Qualifications:
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds)
Additional Qualifications:
Physical Job Requirements
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
- Requires the ability to move around the store and maneuver merchandise when necessary
Responding to public address system announcements
- Requires listening for customer service calls, personal pages and general information announcements
Walking and Standing
- Requires moving around the store to assist Customers
Identifying and reading reports, tickets and UPC labels
- Requires recognizing, identifying and using merchandise and necessary reports
Preferred Qualifications Knowledge, Skills, Abilities and Competencies:
Cashier Skills: Demonstrates ability to quickly and accurately process transactions. Processes transactions efficiently (Seconds Per Transaction), minimizes voids/clearance actions, minimizes quantity key usage, and maximizes scanner usage
Return/Exchange Skills:
Demonstrates ability to efficiently and accurately process returns and exchange transaction
Self-Checkout Skills: Demonstrates knowledge of all Self-Checkout procedures. Coaches customers on the use of Self-Checkout and assists customers
Cash handling Skills:
Demonstrates knowledge of cash handling policies and procedures
Customer Recovery Skills: Handles dissatisfied customers or customer complaints effectively, defuses negative situations as appropriate; show diplomacy; guides toward positive resolution; conveys a sense of competence and effectiveness to customer
City TROUTDALE
State OR
Location # 4014 - TROUTDALE
Auto req ID 85172BR
Source : Home Depot Career
Only candidates who have qualified in the top of which will be called by the employer. Next you will be called upon to take psychological tests, interviews and further examinations. Therefore, prepare yourself as best as possible to be able to obtain a position in a job above. Prepare a cover letter as possible in order to be consideration for the company to make his choice. We wish this job vacancies is useful for you. If you wish, join to our google plus / facebook / twitter to always get the latest update of jobs information. If there are criticisms and suggestions will we accept gracefully. Ok, this one information may interest you, ie Home Depot Miami MEASURE TECH-Latest Job Vacancy January 2015
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