Accenture-Customer Service Execution Consultant-Latest Job Vacancy March 2015 - Is a matter of pride for the admin, to be able to provide the latest information of employment opportunities that may be right for you. We only select the best job and the latest opportunity information, special for you, the loyal visitors of this blog. We must sort out the best information for you because of thousands jobs available on the net. We are optimistic that, with the help of internet as media, the vacancy and employment opportunities informations will increasingly fast and sophisticated, and it will quickly spread to remote parts of our country. So, employment opportunities became more evenly to the entire population of our country. Thus, you can also directly send job applications to the company concerned, via the Internet as well. Perhaps the spirit of unity in diversity and skills are high, the economy of our country will continue to increase in a short time. The role of government is also required to continue to improve the reliability of internet connections to remote areas, so that the information such as the job vacancy can be continued widespread and accessible to communities far from urban areas so as to increase employment opportunities in the area. The following information employment opportunities we offer especially for you, happy reading.
Accenture
Customer Service Execution Consultant - Pacific Region-00275293
Description
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales. Process Excellence and Change Enablement professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients
Job Description:
Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.
Customer Service Operations professionals define a common framework and business capability for the management of customer-centric metrics. It includes an analytics driven scorecard, reporting and measurement technology, governance and organization model.
CMT-Cross Industry professionals develop and deliver business solutions across all CMT industries.
A professional at this position level within Accenture has the following responsibilities:
Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
Understands the strategic direction set by senior management as it relates to team goals.
Uses considerable judgment to determine solution and seeks guidance on complex problems.
Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
Determines methods and procedures on new assignments with guidance.
Decisions often impact the team in which they reside.
Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.
Qualifications
Basic Qualifications
• Minimum of 3 years customer service operational experience in contact centers and/or backoffice operations having performed multiple roles including management of the following functions in the front or back office; Case management, Ordering Process Management, Provisioning Process Management, Sales management and incentive processes include cross sell/up sell programs, Call management solutions including a focus on First call resolution and call deflection/reduction. Intraday/Service Level Management, Results and/or Improvements Management
• Minimum of 1 year of consulting experience
• Bachelor's Degree
Preferred Skills
• Project experience including the following project phases: project ROI and Business Case development, project design, project deployment, project leadership role and project benefits tracking
• Experience in multi-contact center centralized operations environment with multiple contact channels (inbound, outbound, web-chat, e-mail)
• Experience in leveraging technology infrastructure to automate contact center activities with solution components: IVR, CTI, IPCC, Voice portals, Voice recognition
• Familiarity with standard contact center CRM desktop applications.
• Agent performance improvement and root cause analysis
Professional Skill Requirements
• Proven success in contributing to a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Desire to work in an information systems environment
• Excellent leadership, communication (written and oral) and interpersonal skills
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women
Job Process Excellence & Change Enablement
Primary Location USA-CA - San Francisco
Other Locations USA-WA - Seattle, USA-CA - El Segundo, USA-CA - San Jose
Organization Client & Market
Job Level Non-supervisory
Source : Accenture career
Only candidates who meet the above requirements which will be called by the company to undergo further tests and examinations interview. Therefore, prepare yourself as best as possible in order to successfully obtain the job you want. Prepare a good application file and carefully in order to be considered by the company. Next please share this valuable information to relatives, friends or your immediate family, because who knows they need. You also can join our facebook group, twitter and google plus to get the most updated information about the world of work. If it is felt the info above is less suited to your skills, maybe the following job information is suitable for you. Pepsico-Merchandiser- Full-Time Days-Latest Job Vacancy March 2015
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