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Order and Project Coordinator
New York, NY - United States
Project/Program Management - Full-Time
Job # 384176
Date posted - 03-23-2015
Work on interesting, multidimensional projects and manage the development of high-profile initiatives across our business. Collaborate with clients, guide and inspire cross-functional teams, and tap into your leadership skills to successfully oversee every step of a projects evolution.
Spearhead project management for large, complex projects and provide Customer communication /coordination as required e.g. weekly calls, written communication, project timelines
Coordinate service installation activities with and on behalf of the customer
Coordinate implementation activities between the customer, Sales Account team, and internal groups (e.g. Service Delivery, Engineering, Account Management).
Coordinate and host meetings w/customers, account teams, and internal groups as required
Contact customer to verify critical order information. e.g. Provide regular implementation reports on all orders in progress
Plan and communicate service installation
Prepare and deliver customer implementation plans
Monitor order progress and escalate as appropriate to project teams
Schedule service migration with the customer and attend cut-over calls as required
Ensure customers are provided with confirmation of critical service installation dates
Provide the customer and account teams with frequent updates and status reports (both written and verbal as required)
Manage customer issues
Escalate as required to ensure customer requirements and due dates are met
Apply customer and project management expertise, and generally utilize product knowledge to ensure customer needs are met.
Previous experience within a Sales and/or Customer Service environment
Technical experience with telecommunications services and network infrastructure, Optical and Special Access services
Computer/systems experience (including Microsoft Excel)
At least 2 years of Project management experience.
Degree or equivalent PM certification would be an advantage.
Equal Employment Opportunity
Verizon is a Federal Contractor
Verizon requests veteran priority referrals
Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.
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