CenturyLink-IT Operations Technical Support 2-Latest Job Vacancy April 2015 - The development of the world economy continues to increase also raises a number of job opportunities for many new companies that continue to emerge. For job seekers, this is an opportunity for you to channel your talents and skills. Of course you have the right to choose a job, so you does not regret in the future. Admin this blog will present an information about a job that may be beneficial, and match your skills. The information will have outlined in this article below. Please be learnt carefully.
CenturyLink
IT Operations Technical Support 2
Req ID : 20502BR
Posting Location : NC,WAKE FOREST
Business Unit : Global Markets - Business Service Delivery & Operations
Position Classification : Management
Job Description
***RELOCATION is approved with this position***
Two shifts covering a 12 hour window 7 days a week (22:00 to 08:30 EST)
1 Position Available on the Following Shifts
20:00 – 06:00 EST Four 10 hour days
22:30 – 08:30 EST Four 10 hour days
Days Off – Thu/Fri/Sat , Fri/Sat/Sun , Sat/Sun/Mon (rotational)
The CenturyLink Financial Support Operations Technician II will act as the single point of contact for Incident Management and Change Management for CenturyLink’s low latency, sensitive market data clients. Incident Management will consist of proactive monitoring, diagnosis, and resolution of incidents in a 24x7, fast paced, team orientated operations center. The CenturyLink Financial Support Operations Technician II will interface directly with CenturyLink’s enterprise and strategic customers, 3rd party vendors (Field Service Technicians and Telecommunications Technicians), Financial Exchange Vendors, and internal resources to ensure a superior customer experience.
Position Objectives:
Deliver superior customer service through professional, comprehensive, and timely communication for all Incidents and Requests for Change
Provide timely response, escalation, and resolution to promote the rapid restoration of services for all incidents
Provide methodical and successful execution of customer change requests
Maintain network stability through advanced troubleshooting, timely resolution of customer incidents, and proactive maintenance
Ensure all internal systems and customer environments are operational through the use of Network/System Monitoring
Execute pre-approve change activities in a multi-tenant environment
Essential Duties:
Identify resolve and escalate issues according to procedural documentation and training
Incident management of low latency multicast and unicast connectivity over the CenturyLink COIN network
Provide and obtain timely updates to/from relevant parties (internal and external)
Manage incidents to resolution in a timely manner
Monitor customer and infrastructure environments to quickly identify and resolve incidents
Management of telecommunications vendors, including but not limited to:
Confirm that vendors are adhering to service-level agreements (SLAs)
Other duties as assigned
Critical skills:
Previous enterprise, IT or service provider experience
Ability to quickly adapt to advancing technologies and procedural changes
Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution
Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment
Ability to work well in team environment
Excellent verbal, written and analytical skills
Desired skills:
Hands on experience with one or more of the following:
Network and Systems technologies
Network LAN and WAN Protocols (RIP, OSPF, BGP, IS-IS, EIGRP, MPLS, PIM, IGMP)
Telecommunications Technologies (T1, DS3, IMA, MetroE, BERT, loop testing)
Corvil Network Latency Systems
HP Openview (NavisCore) Network Management Systems
IBM NetCool System Monitoring Suite
Network and Systems hardware platforms
Cisco routers and switches
Juniper routers and switches
Corvil Sequence Gap Analyzers
Ability to analyze packet captures (.PCAP files)
Familiarization with Global Financial Exchanges
Familiarization with SAS-70 and ITIL guidelines and practices
Technical certifications in areas of expertise (Cisco, Juniper)
Education or Equivalent Experience:
Associates degree or equivalent education in related fields
Certificates of training in associated fields/equipments
Minimum 3-5 years related experience in specific technology or equivalent.
Company Statement
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Source : CenturyLink career
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