American Express - Team Leader, Member Service Desk - Miami-Latest Job Vacancy January 2015 - Good morning Sir/madam, how are you? May you continue always in good condition, healthy and abundant fortune. On this occasion, the admin of this blog will present jobs information that is just we get. The latest job today comes from a respected company in our country and has a good reputation. For more detailed information and requirements needed to apply for the job, please be learnt carefully in the following article. Good luck
American Express - Team Leader, Member Service Desk - Miami, FL - Miami, FL
A successful Team Leader in the American Express Centurion Lounge has a passion for delivering extraordinary service and demonstrated leadership ability to inspire their team to drive outstanding business results.
The MSD Team Leader is the Coach to a team of highly skilled and motivated Member Service Professionals that provide Card Servicing, Travel Servicing, and Lifestyle Servicing assistance to customers while visiting the American Express Airport Lounge.
As a coach, the TL will monitor customer interactions to ensure extraordinary service, set team and individual performance goals, use performance metrics and reporting to drive performance and business results, will, and provide consistent and on-going coaching and feedback to ensure their teams are performing at their highest levels.
The Team Leader is an entrepreneur who is an advocate and supporter for both their employees and their customers. They thrive in ambiguity and can effectively lead their team through change. They are intellectually curious, constantly striving for information about their team, the business, the industry, and they share a passion for growth and knowledge with their teams and peers.
As an American Express MSD Team Leader, you will be responsible for:
Delighting the customer by ensuring your team provides an accurate and high-quality experience
Inspiring a team of Member Service Professionals to achieve their goals by providing outstanding coaching, training, and development, and by rewarding and recognizing accomplishments
Evaluating team performance on an on-going basis and providing continuous coaching and feedback
Assessing the teams skill levels and competencies and creating development and action plans that are owned and driven by the employees
Driving Extraordinary business results by leading teams to achieve customer, employee and shareholder goals at the individual and team level
Managing your team to provide adequate servicing coverage 365 days per year " including working as an MSP, as needed
Communicating with your team to ensuring that they are well informed about issues which affect them and their customers
Working closely with the Vendor Lounge operator staff to create an extraordinary customer experience for all Lounge visitors
Take an active role with promotional in-house events
Identifying opportunities to improve operations within either the MSD or the Lounge, and creating and implementing creative solutions to grow the business
Challenging themselves and their team to raise the bar by driving continuous improvement
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
A successful applicant will have the following qualifications:
2-5 years Business Experience; supervisory experience preferred (Travel industry a plus)
A minimum 2 years supervisory experience
Bachelor Degree is preferred
Knowledge of GDS system a plus
Spanish language skills are a plus
Strong written, verbal and presentation skills
Ability to drive and measure business results
Ability to successfully understand and implement policies, procedures, and programs
Strong analytical and creative problem solving skills
Detail-oriented with strong organizational and prioritization skills who can work well under pressure
Demonstrated passion for service with the ability to resolve customer issues and concerns
Ability to manage and resolve conflict
Outstanding team player who has proven success working with teams to accomplish goals
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the "EEO is the Law" poster.
Source : American Express career
If you are interested and qualified to fill the above position, Admin recommend you to immediately send your job application letter to the address / email above. There is a lot of job vacancy informations on the internet, you can choose one by one to get the job you need. But this time we recommend you should take advantage of this latest job information as possible, because we believe your wealth level will be better and worth it if you join the company at the top. I said thank you for your visit on this blog. You can also join the community to jobseekers that we manage on facebook, twitter or google plus, to see the latest jobs vacancies today. Do not forget also see another job informations that is popular this week American Express - Member Service Desk Professional - Miami-Latest Job Vacancy January 2015