American Express - Member Service Desk Professional - Miami-Latest Job Vacancy January 2015 - The economic growth of our country is currently ongoing. Therefore many new opportunities created by the many companies that require employees to fill a particular position. Admin of this jobs blog trying to help you by spreading job informations, so you also can participate in our beloved country's economic growth. Fortunately, with the internet as online media, also helped accelerate the dissemination of information of this job vacancy. This information can help you to choose the type of jobs you required in accordance with your competencies and skills. For those companies are also advantageous, because the company can obtain employees who appropriate criteria and standard salary. This is a job opportunities for you who are looking for job opportunities . Please be listened to, especially about the requirements needed.
American Express - Member Service Desk Professional - Miami, FL - Miami, FL
A successful Member Service Desk Professional within the American Express location has a passion for delivering extraordinary service to our best Cardmembers, in a customer facing environment.
Our Member Service Desk Professional is highly skilled and motivated, providing card, travel and concierge or life style services to American Express Card members.
Our Member Service Desk Professional acts as a consultant, tailoring our products and services to assist Card members with their immediate needs and deepening their relationship with American Express.
As Member Service Desk Professional, you will be responsible for:
Delivering extraordinary everyday moments for our customers by:
- booking travel with a key focus in domestic and international destination air, car and hotel travel arrangements
- addressing card related servicing needs " balance inquiries, benefit reinforcement, etc
-fulfilling concierge or life style servicing requests - dining, shows, etc.
Being accountable and taking ownership of the customers experience from beginning to end
Employing the Relationship Care TM philosophy in meeting customers needs and expectations
Creating innovative ways to resolve customers issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Qualifications
A successful applicant will have the following qualifications:
Understanding of American Express Card Products & Benefits, Membership Rewards and Concierge or life style servicing/ offerings
Minimum of 1 year recent experience selling domestic and international air required
Previous customer facing experience within a travel agency, lounge a plus
Ability to work flexible shifts including nights and weekends is essential
Car and hotel travel services computer reservations experience highly preferred
Strong GDS experience (native) required, SABRE preferred
Fluency in Spanish preferred
Passion for serving customers with proactive solutions
The ability to listen to the customers needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
Ability to remain cool under pressure and effectively multi-task while maintaining professional rapport with customers is essential
Adapt to an ever changing environment and being resilient
Must be resourceful and capable of using the Internet effectively to research
Have a can do attitude and curiosity
Professional, maintains a positive attitude in all interactions
Exceptional communication skills, delighting the customer with every single interaction
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the "EEO is the Law" poster.
Source : American Express career
If you are interested and qualified to fill the above position, Admin recommend you to immediately send your job application letter to the address / email above. There is a lot of job vacancy informations on the internet, you can choose one by one to get the job you need. But this time we recommend you should take advantage of this latest job information as possible, because we believe your wealth level will be better and worth it if you join the company at the top. I said thank you for your visit on this blog. You can also join the community to jobseekers that we manage on facebook, twitter or google plus, to see the latest jobs vacancies today. Do not forget also see another job informations that is popular this week Manager – American Express Technologies Controllership-Latest Job Vacancy January 2015
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