Servicing Collection Representative Ford Credit-Nashville, TN -Latest Vacancy January 2015

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Servicing Collection Representative-Nashville, TN 

Ford Credit

Since 1959, Ford Credit has worked with dealerships across the globe to put more than 50 million people behind the wheels of great Ford and Lincoln vehicles. As an indirect, wholly owned subsidiary of Ford Motor Company, Ford Credit is committed to providing innovative financing and flexible terms so our customers purchase the world’s best cars and trucks.

Our mission is to support the sale of Ford Motor Company vehicles and to offer a wide variety of automotive financing products and services to and through automotive dealers around the world.  We provide our customers the financing they need to drive Ford’s high quality, green, safe and smart vehicles with state-of-the-art technology.

The entry level/clerical or collections assignment offers an introduction to automotive financing, and prepares you for advancement into other position at our Nashville Business Center in Franklin, TN. We’re looking for energetic, flexible, professionals who are enthusiastic about learning our business, are committed to excellence, have a history of demonstrated strong leadership behaviors.

In order to provide outstanding service to our dealers and customers, it is customary that many of our developmental positions involve working some evening and weekend hours.

Descriptors of the job:

Entry level position
Volume based work – generally high volume
Meeting/exceeding deadlines is critical
Business conditions may mandate overtime
Fast paced
Quality and Quantity are equally important
Requires self-discipline and focus
Performance is closely tracked; employees receive frequent performance feedback
Professional commitment is expected (i.e., attendance, promptness, focus upon job and tasks, always working and contributing)
Telephone work is required.The amount of time spent on the telephone is dependent on the position.Some positions require more telephone time
Calls in and out may be monitored at any time
Provide best-in-class service to dealership partners and customers

Descriptors of Successful Employees

Accepts and embraces change
Positive attitude
Solid work ethic
Acts with integrity
View work as career as opposed to just a job
Have respect for self, others, and Company
Demonstrate initiative
Willing to learn
Team player
Consistent attention to detail
Customer service oriented
Able to work independently
Positively accepts and takes action on coaching and counseling related to performance
Able to maintain composure and control
Responsive to each customer/dealer: can adapt style quickly to accommodate style of communication

Description of the Environment:

Ford Credit is a professional office environment and professional behavior is expected.  (dress, hours, étiquette, etc.)
The demand of work relies on a business cycle.  As delinquencies increase (often with downturns in the economy) business increases. Flexibility is required as business conditions change.
Open culture where fun activities are encouraged
Performance is measured and monitored in the Business Center
Team work is necessaryFast pace, elements of speed
Change is consistent” and employees must be flexible
Maintaining composure and staying focused on achieving resolution is key to success
Benefits of the Job and Organization:

Ford Credit is the world leader in meeting the financial services needs of automotive consumers globally.
Ford Credit strives to maintain a culture of “Employer of Choice”
Ford Credit regularly surveys employees and attempts to implement constructive suggestions from employees
Ford Credit respects and supports diversity.  The same respect for diversity is expected from all employees
Initial compensation may vary by individual based on previous experience. Pay increases are based on job performance and contribution each year.  Movement upward at Ford Credit is possible based upon work performance and business need
Business Center personnel are eligible for pay for performance. Pay for performance means individuals performing at or exceeding the level expected may be rewarded by annual merit increases, in-series promotions (performance-based semi-annual promotions within job family), and/or non-series promotions (promotions outside job family based upon performance and business need).  Also a quarterly Variable Incentive Plan (VIP) is offered to employees with payment based upon individual performance as well as the performance of Ford Credit meeting specified targets.
Ford Credit offers attractive benefits such as dental, medical, 401(k) (including company match), Ford Retirement Plan, direct deposit, etc. (for specific questions, refer to separate sheet detailing benefits)
The Business Center is an attractive work environment with many on-site amenities
Dress code is Casual
Ford Credit tries to be flexible with its employees
Opportunities may exist to handle a variety of challenging assignments

Preferred experience:Financial analysis; sales, collections and relationship management

Demonstrated behaviors that support: Fostering Technical Excellence, Own Working Together,Role Model Ford Behaviors and Delivering Results

Basic understanding of credit

-Computer skills, including knowledge of Excel and Word, and speed and accuracy in typing and data entry
-Excellent verbal and written communication skills
-Ability to perform multiple tasks simultaneously, while maintaining high level of organization and time management
-Analytical and decision-making skills, independently identifying and implementing solutions to problems and overcoming challenges
-Interpersonal skills, including the ability to quickly adapt communication style and approach as appropriate
-Some college or college degree a plus.
-Bilingual skills (Spanish) a plus.
-Some positions may require long periods of walking/standing or lifting of 10 pounds or more.
-Must be available to work a flexible schedule Monday-Friday which will include some evenings, holidays, and Saturdays

LOCATION : Nashville Business Center-Franklin, TN  

Only candidates who have qualified in the top of which will be called by the employer. Next you will be called upon to take psychological tests, interviews and further examinations. Therefore, prepare yourself as best as possible to be able to obtain a position in a job above. Prepare a cover letter as possible in order to be consideration for the company to make his choice. We wish this job vacancies is useful for you. If you wish, join to our google plus / facebook / twitter to always get the latest update of jobs information. If there are criticisms and suggestions will we accept gracefully. Ok, this one information may interest you, ie Process Engineer Ford Motor-Lima, OH-Latest Vacancy January 2015