Bank of America-Customer Service Specialist I- Utica, NY (2nd Shift)-Latest Job Vacancy February 2015 - The economic growth of our country is currently ongoing. Therefore many new opportunities created by the many companies that require employees to fill a particular position. Admin of this jobs blog trying to help you by spreading job informations, so you also can participate in our beloved country's economic growth. Fortunately, with the internet as online media, also helped accelerate the dissemination of information of this job vacancy. This information can help you to choose the type of jobs you required in accordance with your competencies and skills. For those companies are also advantageous, because the company can obtain employees who appropriate criteria and standard salary. This is a job opportunities for you who are looking for job opportunities . Please be listened to, especially about the requirements needed.
Customer Service Specialist I- Utica, NY (2nd Shift) Start Date: 3/9/15
Bank of America
Utica, NY, United States
Job number: 1400085745
Job description
Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service. Performs routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Typically requires 1-2 years of experience.
Qualifications
Required Skills:
Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training
At least an intermediate ability in computer skills
A minimum of 1 year of experience working with customers
At least 1 year of experience handling difficult situations with customers
Intermediate proficiency (1-3 years of experience) in written and verbal communications
Desirable Skills:
Ability to work weekends, either rotating or set days as outlined in the job requisition
Ability to work evenings, either rotating or set days as outlined in the job requisition
A minimum of 1-2 years of experience in the Banking/Financial industry
A minimum of 1-3 years of experience working in a call center
A minimum of 1-3 years of experience working in customer relations
A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures
Prefer 1 year experience working sales
Posting Date: 01/05/2015
Location: US-NY-Utica
Travel: No
Full / Part-time: Fulltime
Hours Per Week: 40.00
Shift: 2nd Shift
Weekly Schedule: 12:30pm-9:00pm & 1:30pm-10:00pm Must be flexible to work a permanent Sat or Sunday
Source : bank career
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