Bank of America-Sr Customer Service Rep Monday-Friday-Latest Job Vacancy February 2015 - The development of the world economy continues to increase also raises a number of job opportunities for many new companies that continue to emerge. For job seekers, this is an opportunity for you to channel your talents and skills. Of course you have the right to choose a job, so you does not regret in the future. Admin this blog will present an information about a job that may be beneficial, and match your skills. The information will have outlined in this article below. Please be learnt carefully.
Sr Customer Service Rep Monday-Friday - (9:30 am- 6 pm Eastern Time)
Bank of America
Richmond, VA, United States
Job number: 1500007142
Job Specific Description:
Viewed as front line face of the operation with responsibility for providing first contact and escalated call servicing and research support for a business that processes high volume/high doller wire transfer payments. On point for servicing a wide array of clients that span across multiple market segments (Wealth Management, Commercial, Large Corporate, high value/super sensitive clients, Middle Market, Small Business, etc) as well as financial institutions and government entities. Simultaneously balance same level of support to internal partners such as Global Client Services, Customer Service & Solutions, Sales, Client Account Officers, Legal, Office of the CEO and key business parnters that provide critical wire transfer processing support. Collaborate across teams within the operation to obtain resolution to client inquiries. Provide direction/guidance to clients and internal partners on processes related to wire products/services. Participate in conference calls with clients to troubleshoot processing issues with a laser focus on assuring timely resolution to minimize broader impact.
Enterprise Role Overview:
Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products. Typically requires 1 to 3 years of customer services experience.
Requires basic knowledge of the organization, products and/or services
Excellent communication and problem-solving skills
One year of experience
Solid understanding of the Inbound Call Center
Ability to adapt quickly to change
Proven ability to meet and exceed productivity and quality monitoring goals
Excellent PC skills
Must be a team player
Ability to seek solutions for customers in a fast-paced environment
1+ years of customer service experience.
1+ years of telephone sales experience
1+ years of financial industry or mortgage servicing experience
Posting Date: 02/11/2015
Full / Part-time: Fulltime
Hours Per Week: 40.00
Shift: 1st Shift
Weekly Schedule: Monday-Friday - (9:30 am- 6 pm Eastern Time)
Source : bank career
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