Bank of America-Sr Customer Service Rep Monday-Friday-Latest Job Vacancy February 2015

Bank of America-Sr Customer Service Rep Monday-Friday-Latest Job Vacancy February 2015 - Is a matter of pride for the admin, to be able to provide the latest information of employment opportunities that may be right for you. We only select the best job and the latest opportunity information, special for you, the loyal visitors of this blog. We must sort out the best information for you because of thousands jobs available on the net. We are optimistic that, with the help of internet as media, the vacancy and employment opportunities informations will increasingly fast and sophisticated, and it will quickly spread to remote parts of our country. So, employment opportunities became more evenly to the entire population of our country. Thus, you can also directly send job applications to the company concerned, via the Internet as well. Perhaps the spirit of unity in diversity and skills are high, the economy of our country will continue to increase in a short time. The role of government is also required to continue to improve the reliability of internet connections to remote areas, so that the information such as the job vacancy can be continued widespread and accessible to communities far from urban areas so as to increase employment opportunities in the area. The following information employment opportunities we offer especially for you, happy reading.

Sr Customer Service Rep Monday-Friday - (11:30 am- 8 pm)

Bank of America


Scranton, PA, United States
Job number: 1400086257

Job description
Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Call s are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products. Typically requires 1 to 3 years of customer services experience.

Qualifications
Required Skills:
Requires basic knowledge of the organization, products and/or services
Excellent communication and problem-solving skills
One year of experience
Solid understanding of the Inbound Call Center
Ability to adapt quickly to change
Proven ability to meet and exceed productivity and quality monitoring goals
Excellent PC skills
Must be a team player
Ability to seek solutions for customers in a fast-paced environment

Desired Skills:
1+ years of customer service experience.
1+ years of telephone sales experience
1+ years of financial industry or mortgage servicing experience

For Enterprise Customer Complaints & Specialty Services (ECCSS) Roles Only


Required Skills:

Excellent communication and problem solving skills
College degree and/or 1+ years of customer contact experience 
Ability to adapt quickly to change
Excellent PC skills
Must be a team player
Ability to seek solutions for customers in a fast-paced environment

Desired Skills:

1+ years of customer service experience
1+ years of telephone sales experience
1+ years of financial industry or mortgage servicing experience 
College education or equivalent work experience
General bank knowledge
Solid understanding of an Inbound Call Center
Proven ability to meet and exceed productivity and quality monitoring goals
Posting Date: 01/30/2015

Location: US-PA-Scranton

Travel: No

Full / Part-time: Fulltime

Hours Per Week: 40.00

Shift: 2nd Shift

Weekly Schedule: Monday-Friday - (11:30 am- 8 pm Eastern Time)

Source : bank career

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