Citigroup-Customer Service Representatives in Credit Card Customer Service-Latest Job Vacancy February 2015

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Citigroup Inc.

Customer Service Representatives in Credit Card Customer Service


Description

Customer Service Associate 2

At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance.

Achievements with impact: that’s what drives us. How about you?

We are looking for highly motivated, energetic and dedicated individuals to fill the role of Customer Service Representative. This role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Representatives will interact with clients to address and resolve inquiries by taking ownership of the client experience.

On a day to day basis our Customer Service Representatives will be called on to:

Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction

Effectively break down information and identify opportunities to gain client agreement and trust

Take ownership of every client experience

Utilize good judgment and understanding of company policy to effectively make decisions to resolve client issues

Achieve monthly individual and team based targeted performance goals

Commit to treating clients and teammates with the utmost integrity and respect

Challenge yourself and raise the bar for excellence in customer service

We find that in order to be successful in this role Customer Service Representatives should have:

Minimum 1 year of customer service experience (financial services, call center, retail, etc.)

Excellent communication, decision making, persuasion and problem resolution skills

Experience working in fast-paced, goal oriented and team based structured environment

Proficiency with Windows based applications (ability to navigate within multiple screens)

High School Diploma, GED or relevant experience required

A strong interest in continued learning and career advancement opportunities

Citigroup Inc. and it subsidiaries (“Citi”) are equal opportunity employers (M/F/D/V) and do not discriminate on the basis of any legally protected status or characteristic.

About our location

The Boise/Meridian site is a strategic site for Citigroup, with multiple lines of business located on campus. We are seeking career minded individuals who desire to take advantage of the multiple career paths available within our organization.

Together, we serve Citi’s Consumer and Commercial banking division, helping clients from all over the world find answers to their financial questions.

We accomplish this all within a state of the art facility which contains a cafeteria and fitness. In addition, our team members enjoy an extensive and highly competitive benefit package that includes a comprehensive insurance plan, matching 401K program, and a tuition reimbursement program.

The work that we do here goes way beyond the walls of our facility. We are the face and voice of Citi and we enable Citi to deliver on the high level of service and integrity so critical to helping clients turn their ambition into achievement.

We are a crucial part of how the world views Citi—a responsibility we take seriously. We have a close knit and supportive culture, and consider it a privilege to work with the extraordinary people on our team, in our workplace, and across our organization. We hope you feel the same way, and consider joining us to jumpstart your career and catalyze progress for our clients and for Citi.

Qualifications

*Please note: Please use a PC or laptop (not a tablet or mobile device) to complete the Citi Online Application and Assessment process.

Previous experience in Customer Service, Collections, Credit Card, Call Center, Retail, Sales, Mortgage, and/or Banking preferred.

Primary Location: United States,Idaho,Boise
Education: Other
Job Function: Operations
Travel Time: No
Job ID: 15010231


Only candidates who have qualified in the top of which will be called by the employer. Next you will be called upon to take psychological tests, interviews and further examinations. Therefore, prepare yourself as best as possible to be able to obtain a position in a job above. Prepare a cover letter as possible in order to be consideration for the company to make his choice. We wish this job vacancies is useful for you. If you wish, join to our google plus / facebook / twitter to always get the latest update of jobs information. If there are criticisms and suggestions will we accept gracefully. Ok, this one information may interest you, ie Citigroup-Customer Service in Service Billing Disputes-Latest Job Vacancy February 2015