CenturyLink-OPERATIONS TECHNICIAN 2-Latest Job Vacancy April 2015

CenturyLink-OPERATIONS TECHNICIAN 2-Latest Job Vacancy April 2015 - The development of the world economy continues to increase  also raises a number of job opportunities for many new companies that continue to emerge. For job seekers, this is an opportunity for you to channel your talents and skills. Of course you have the right to choose a job, so you does not regret in the future. Admin this blog will present an information about a job that may be beneficial, and match your skills. The information will have outlined in this article below. Please be learnt carefully.


OPERATIONS TECHNICIAN 2

Req ID : 20577BR
Posting Location : FL,WINTER PARK
Business Unit : Global Markets - Business Service Delivery & Operations
Position Classification : Management

Job Description

CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. CenturyLink provides data, voice and managed services in local, national and select international markets through its high quality advanced fiber optic network and multiple data centers for businesses and consumers. The company also offers advanced entertainment services under the CenturyLink® Prism™ TV and DIRECTV brands. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America’s largest corporations. For more information, visit www.centurylink.com.

Summary:

The Operations Technician II position is part of the Advanced Broadband Services (ABS) Call Center located in Winter Park, FL. The Operations Technician II position is responsible for taking customer calls and opening repair tickets for ATM/FR and Ethernet services. The job duties include providing technical support to CenturyLink customers by performing trouble isolation/resolution on the local Centurylink Ethernet, ATM, Frame Relay, and MPLS networks. Technicians use the ticketing system to update ticket logs, notify customers of updates, and keep customer contact information current. Willingness to work off hours, including weekend rotations is essential

Job Functions:

Handle internal/external customer contact via phone, Remedy tickets or email and escalate further any customer-related issues to the appropriate group or person as necessary.
Test communication services and related peripheral equipment to determine cause and location of service malfunctions to include proactive testing and analysis of LAN/WAN and data circuits.
Assist supervisors with providing initial training for new employees. May provide technical information or direction for less experience employees as assigned.
Develop and maintain a working knowledge of network design to facilitate the troubleshooting processes for Ethernet and other Data Services.
Utilize remote access via CLI and/or EMS systems to verify, restore, or change configurations for customer data services such as Ethernet, Frame Relay, ATM, MPLS, and Dedicated Internet Access.
Enter, update, clear, close and cancel Remedy records using appropriate company procedures. Utilize ancillary systems to include Access Care, TRACS, Remedy, MetaSolv, etc. to identify customer accounts.
Perform tests on customer's circuits and use test results to determine appropriate routing or clearing of occurrences as warranted.
Track major service outages and other service affecting activities and update customers as needed. 
Utilize network troubleshooting procedures including ping, trace route, speed test, etc. to respond to customer problems or questions.
Special projects and other duties as assigned

Basic Qualifications: 

Associate’s degree in Information Technology, Communications Networking and/or Electronics or related field or the equivalent combination of training and experience
Minimum 5 years of experience in telephone network equipment maintenance or support or the equivalent combination of training and experience.
Minimum of 3 years of experience required in specific wireline network equipment maintenance.
Strong communication (oral and written) skills required.
Willingness to attend vendor-specific data product training required.

Preferred Qualifications

Bachelor's degree in Information Technology, Communications Networking or related field.
Cisco CCNA or ALU certification.
Experience or training in data network testing and troubleshooting.
Working knowledge of advanced PC skills and high speed Internet.
Experience monitoring the status of system outages and keeping management informed of any changes.
Vendor certifications related to Data/Ethernet equipment and/or networks.
Experience in MARTENS, TRACS, Remedy, MetaSolv , CIRAS and Ensemble systems.
Experience in IP addressing.
Experience with SonicWall firewalls and Cisco Routers and Switches.
Experience with ATM, Frame Relay and Ethernet circuits and protocols.
Experience with use of Microsoft Office Excel & Word. 

Company Statement

CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.


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